We are on annual leave from September 24 to October 13.
The online store remains open, you can order as usual, and your order will be shipped as soon as we return.
We will respond to all your messages and emails from October 13 as well.
Accepted payment methods:
Payments in installments are also accepted
The PayPal interface offers you the possibility to pay:
Delivery is free on all products on the site, and all packages without exception are sent with a tracking number in E-Packet or Registered Small Packet depending on the service available in your country.
With a delivery time of 8 to 10 days on average.
If you wish to add insurance to your packages, you can do it at checkout, the policy of this insurance is detailed in our T & Cs.
Shipments in the 2 formats mentioned above are limited to packages with a maximum of 2 kilos and total dimensions (length + width + height) not exceeding 90 cm. NamekToys therefore reserves the right to ship your order in as many packages as necessary.
If a single item leads to a package exceeding the maximum size and weight indicated above, NamekToys reserves the right to ship this package via Postal Air Mail, EMS or other, depending on the availability of services depending on the partner countries, without prior notification and regardless of the type of shipment chosen at checkout.
Order processing :
Orders are processed and shipped within 1 to 5 working days (excluding pre-orders).
Pre-orders are shipped within 1 to 5 working days once we receive the products in our warehouse.
The release dates indicated on our website are given by the manufacturers and are for information only, they can be modified by them without notice.
WARNING: If an order contains available items as well as pre-order items, that order will be shipped when all of the items in that order are available only.
If you want to receive the items of your order as quickly as possible we advise you not to mix available items and pre-orders in the same order.
You can also group your pre-orders by release month.
All packages are shipped by post service, either Chunghwa post Co., Ltd or Japan Post. Once in your country, the packages are taken care of by your local post.
You can therefore track your shipment at your local post office (counter or website) or with an online tracking website (such as 17track.net for example)
We do not use private carriers such as DHL, Fedex or others.